Customer support

One address, read by the person who builds the product. There is no ticket queue and no chatbot in front of it.

E-mail

info@qrflowy.com

Support, billing and abuse reports all go here. We answer within one working day, usually sooner.

Operated by

Ha Duy HuyBartáková 36140 00 PrahaCzech Republic

IČO:: 07876823
Datová schránka:: dxmsrdt

Before you write

These five cover most of what people ask, and each one is faster to fix yourself than to wait for a reply.

My printed code stopped working

If it is a dynamic code, check it is not paused or archived in your dashboard — a paused code shows a neutral page rather than redirecting. If you cancelled a paid plan, your codes keep redirecting; that is deliberate and does not expire.

I need to change where a code points

Open the code in your dashboard and edit the destination. The printed square never changes, and every change is kept with its timestamp so you can see what it used to be.

A scanner will not read my code

Usually a logo covering too much of the pattern, or too little contrast. The generator decodes every design and tells you before you print — if the verified badge is missing, that is why.

I was told my destination looks like phishing

Our anti-phishing checks refused it. If the address is legitimate, e-mail us and we will review it, usually the same day.

I want to report a harmful QR code

Use the report form. You do not need an account, and a confirmed report disables the link everywhere within seconds.

Billing and invoices

Payments are handled by Stripe, which issues the receipt. Prices on the pricing page are the final amount: we are not VAT registered, so there is no VAT added at checkout and none to reclaim.

For anything a receipt does not cover — a different billing address, a purchase order, a refund — write to info@qrflowy.com and we will sort it out.